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In China, foreign car manufacturers find it difficult to keep happy customers.
Cars on a freeway to eight lanes on day one polluted in Beijing Agence France-Presse Getty Images.
Volkswagen and General Motors are many best-selling Chinese cars, but a survey of new car buyers suggests Chinese drivers Aren not always happy with what they drive off the lot.
The report, released Friday by the JD Power consulting firm, shows the German automaker posted improvements for its cars manufactured locally compared to the same book there is another year, it continued relatively low ranking for its cars locally produced relative to other foreign and domestic brands that drivers Chinese car buyers are acceptable had few gripes with imported Volkswagens.
Meanwhile, Buick and Chevrolet models GM didn t appear on the list at all that means both scored below average in the survey, JD Power said AJD representative said China Power real-time Buick shows signs of improvement over last year, but Chevrolet remains flat.
In the market for high-end cars, Volkswagen Audi brand also didn t appear in the investigation, which means it performed below average, but showed a marginal improvement over last year, according to JD Power .
GM Cadillac are also below average, but shows signs of improvement compared to last year, the J D Power representative said.
A Volkswagen spokesman in China said the company does not comment on the results of the survey GM could not be immediately reached for comment.
Audi is synonymous with quality, which is proved by our customers lead us feedback and loyalty, said Martin Kuehl, spokesman of Audi in China.
The survey highlights the challenges of meeting the Chinese car buyers Many of them are first time buyers with high hopes for their new wheels, and car manufacturers want to serve when they go for their second car.
Mei Songlin JD Power shows the performance can be explained in part by the perception of Chinese consumers, who widely believe foreign cars to be better Their expectations are sometimes too high and when they encounter any issue they can t accept, said -he .
For VW, the report comes amid growing consideration in China last week, the German automaker's head of China, the media to convince Chinese consumers its Sagitar brand was safe that followed a recall more than half a million VW cars in China, including Sagitars, for the rear axle problems.
In an interview in September, China head of GM, Matt Tsien said the quality was is a priority for the company we are proud of the quality of products we offer we have, year year, continued to improve our quality and continue to do so in the future, he said.
The survey was based on the feedback of over 21,000 car owners purchased between October last year and June and was conducted in over 50 cities throughout China between April and August.
China Foreign Car Makers find difficult to keep shoppers Happy China Real Time Report, China, foreign, manufacturers find.